VoIP Phone Systems – What Happens When The Internet Crashes?

There are many associated benefits of a hosted VoIP phone system. From increases business flexibility and mobility to reduce cost and offering better customer service – but what happens what things don’t work as well?

Saffwood Communications based in Warrington invest heavily into redundancy and failover so that if a customer experiences a drop in connectivity, there is an alternative.

There are several reasons that a VoIP phone sysem can fail:

  • Carrier Dropout

VoIP depends on carriers. These are the suppliers that carry the voice traffic over the networks from your phone to where the call is going. SIP carriers do have temporary drops in traffic. These can be caused by several factors including too much VoIP traffic being carried over the network. When this occurs, you can get latency with the VoIP call or total loss.

  • VoIP phone system provider failure

This is where your VoIP phone system provider has an issue. This can be firewall errors, hardware failure and connectivity loss at their end

  • Local internet issues

If the customers internet service drops then the VoIP phone system cannot function.

So what’s the solution? Saffwood in Warrington has a simple yet highly effective failover option should the worst happen. For all customers we now offer a free 0843 number which is hosted on different cloud platforms to ensure that they are always available. This service will ring up to 7 different lines including landlines, mobiles and VoIP lines. We reccomend that our VoIP phone system customers advertise this number clearly on their websites. That way if there is a loss in service, then inbound calls can still be routed to fixed lines and mobiles.

If you would like a quote for a VoIP phone system, then contact Saffwood Communications on 0845 241 1008. We are a national company based in Warrington.



Saffwood Communications is a Hosted Telephony provider to businesses. We specialise in SIP and VoIP. Our aim is to support businesses using outdated systems such as PSTN multiline and ISDN to move onto modern, robust telephony platforms. We support business of any size and are fanatical about customer care

Posted in Failover & Redundancy, Hosted Telephony, VoIP, VoIP Phone Sysetm, Warrington

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