VoIP phone systems can make calls direct from websites and other systems such as CRM and workflow. This allows outstanding levels of productivity as the speed at which numbers can be dialler is vastly increased. It also reduces the amount of errors from mis-dialled numbers.
API’s for Saffwood’s hosted VoIP phone system are easily implemented as they are URL based. This means that we provide an API string with variables that the system will populate, IE
The number is the number on screen which means when installed within a sysem such as Zoho, Salesforce, MS Access, SAGE, ACT, or any other type of system, you can click a DIAL button and the call will be made. This is most commonly known as click to dial or click to call.
The same API can also be used to create a dial me now button which many website hosts like. This means that on your website and customer can type in their number then press “Call Me”. Once click, the API will call your hosted VoIP phone system queue, and once connected to this, will then call the customer and all your phones on the system. This was when you see your phones ringing, they will say “Click To Dial” call. This offers outstanding customer experience and offers total convenience for customers wanting to call. It is also shown to vastly increase web conversion.
Saffwood Communications is a specialist supplier of hosted VoIP phone systems. With a national customer base and reach, we offer the highest levels of voice quality and assurance. We are based in Warrington Cheshire.