It’s a well known fact that if a customer, or prospective customer, calls your business and hits and answer service or engaged tone, chances are they will just go on to the next company.
It is vital that whether your business is large or small, that you have a means to ensure that customer do not hit engaged or answer machines.
A Hosted VoIP Telephone Queuing System will ensure that your inbound call handling is equal to the challenge.
When a caller rings your business, your VoIP telephone queuing system will firstly provide a preconnection greeting. This will be a branded welcome to your business. Following this the system will then look for any available lines. Those that are available will ring and the call can be answered.
If all your lines and busy, then following the pre-connection greeting, your hosted VoIP telephone queuing system will annouce that the caller has been placed on hold and their position in the queue. The caller will also be made aware that they can press 1 at any time to leave a message.
If a customer does leave a message, the Hosted VoIP phone system will email the audio file to you, as well as make you aware that a message has been left (the handset will light up).
Another major advantage of a Hosted VoIP Telephone Queuing system is that if a caller hangs up without leaving a message whilst on hold, are calls are recording live in your secure VoIP web portal. Here you can review a raft of useful reports which show the number of callers, who answered the calls, how long callers waited and far more. If someone does just hangup, you will see this and their number in the portal. It is not possible to hide your caller ID from a Hosted VoIP telephone queuing system.
Saffwood Communications is based in Warrington and only provides hosted VoIP phone systems. As such we are experts within this market as we only do one thing, and better than anyone else. Businesses looking for a hosted VoIP phone system in Warrington can benefit from a free consultation either at our offices or we are happy to travel to see you. We provide a nationwide service so no matter where you are we are able to help your business reduce missed call, cut costs and improve customer contact.
Our Warrington address is Cinnamon House, Crab Land, Warrington, and you can contact us on 08456 241 1008. Calls are charge at local rates.